Take Your Retail Business to the Next Level with Outsourcing

 
 
 

The industry is evolving, and retailers
need to adapt FAST. 

 

The global economic disruption, strong industry competition, and shifting consumer demands are forcing retail businesses to evolve.

Outsourcing is a viable solution to help retailers transform their business and adapt.


eCommerce and digital investment. eCommerce and digital investment enables retailers to pivot their business to focus on a new product, category, or customer segment. Outsourcing offers access to dedicated teams that can support digital transformation and open the door to customers opting to shop online and seeking to engage with you digitally.


Growing demand for talent. As the industry evolves, retailers see the need to obtain a suitable workforce to better compete and enhance customer experience. Outsourcing gives businesses access to a pool of highly qualified professionals from top outsourcing locations.

Flexibility to operate from anywhere. Changing business environments are forcing businesses to adopt new ways of working. Outsourcing allows the flexibility to scale your workforce, build Work From Office, Work From Home, or hybrid teams to suit business needs and ensure continuity of operations.

Technological capability to digitise and adopt new modes of operation. Technology enables retailers to operate from anywhere, digitise, enhance insights reporting, improve customer service, and speed up production and delivery. Through outsourcing, retailers can build their own IT & Software Development teams to develop nimble applications that digitally transform their business.

GET STARTED

Are you ready to take your retail business to the next level? Let's talk! Complete the form below and we'll get back to you shortly.
 
 
 
 
 
 
 
 

How Retailers Can Benefit from Outsourcing

Outsourcing provides retailers with the flexibility, adaptability, and resilience to grow in a highly dynamic business environment.

Satellite Office's premium outsourcing solutions aim to support retail business growth by helping retailers find the right outsourced talent.

 
 
 
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Scale Up Operations

Fast growing companies need to be able to scale quickly. Outsourcing enables you to build teams with more people and skills.
Improve Quality

Improve Logistics & Inventory

Build an outsourced team of experts to handle your logistics & inventory management and improve your working capital.
Reduce Operational Cost

Reduce Operational Costs

Achieve significant annual cost savings of between $40,000 to $90,000 per employee.
 
 
 
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Innovate through Technology

Build the right solutions for different areas of your company, and integrate technology to increase operational efficiency.
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Enhance Customer Support

Deliver the service levels your customer expects. Outsourcing customer support functions is a way to extend your business hours or implement 24/7 support.
Enter New Markets

Enter New Markets

Operate in different time zones and benefit from a footprint in Asia. Support your business goal of reaching new markets and grow your potential.
 
 
 
 
 
 

Outsourcing Solutions that Stimulate Business Growth

 
 

Satellite Office has a proven track record of helping retailers leverage the benefits of outsourcing to stimulate business growth.

Watch this video to learn how Satellite Office's outsourcing solutions helped Hello Fresh improve their customer service
to grow their business.

 
 
 
 

"Since we've started with Satellite Office, we have seen measurable improvements in our customer service metrics across the board."

Tom Rutledge
Founder/CEO of Hello Fresh
 
 
 
 
 
 

Types of Roles Retailers Outsource

Satellite Office offers an outsourcing model that suits positions across Customer Service & Sales, Logistics & Inventory Management, Finance, Digital Marketing, IT & Software Development, and Back Office Support.

 
 
 
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Customer Service & Sales

Customer Service Representative, Live Chat Support, Customer Experience Manager, Customer On-boarding Specialist, Customer Service Team Leader, Customer Happiness Team, Retention Specialist, Executive Assistant, Data Entry, Sales Support, Outbound Sales Consultant, Pricing Analyst, Orders Officer
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Logistics & Inventory Management

Inventory Logistics Manager, Transport Coordinator, Documentation and Inventory Controller, Logistics Auditor, Logistics Planner, Supply Chain Manager, Procurement Officer, Inventory and Warehouse Manager, Merchandise Support Specialist
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Finance 

Quality Analyst, Quality Assurance & Training Manager, Accountant, Senior Accountant, Finance Controller, Allocation Analyst, Merchandising Assistant, Inventory Accounting, Payroll, Finance Analyst and Finance Data Admin, Accounts Payable, Accounts Receivable
 
 
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Digital Marketing

Digital Designer, Email Marketing Specialist, Graphic Designer, Web Developer, SEM Specialist, Marketing Assistant, Video Production, SEO Specialist, Social Media Manager, Web Analytics and Reporting
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IT & Software Development

IT Admin Assistant, Java Developer, Netsuite Support Consultant, IT Support Administration, PHP Developer, Front-End Developer, Administration Executive, Technical Business Analyst, Software Tester, IT Support Admin
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Back Office Support

Admin Assistant, Recruiter, Account Manager, Operations Managers, Team Leaders, Executive Assistant, Human Resources Manager, Payroll Specialist
 
 
 
 
 
 

Do you want to learn more about how your retail business can benefit from outsourcing?
Download our free content:

Your Comprehensive Guide on How to Take Your Retail Business to the Next Level with Outsourcing

Download eBook
 
 
 

Work From Home, Work From Office, or a Hybrid of Both

 
 
 

Now more than ever, it is crucial to partner with an outsourcing provider that understands the importance of flexibility and has the capability to support a Work From Office setup, Work From Home arrangements, and a hybrid of both.

Satellite Office has the flexibility to ensure that there will be little to no disruption to your team no matter what the work location. We also provide the ability to scale up your team to meet demands during peak times. 
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How We Build Your Dedicated Outsourced Team

 
 
STEP 1
 

Create the job specifications for the roles you want to fill.
STEP 2
 

We provide a custom proposal based on your requirements.
Recruitment
 

Once you approve the proposal, we source the best talent for your roles.
 
 
 
 
Interview
 

You choose the ideal candidate from the applicants we shortlist.
Start-1
 

We set up the office and take care of IT, HR, and payroll needs of your new team.
 
 
 

Case Studies

 

Learn how we helped our retail clients achieve operational efficiency, reduce costs, and scale up their operations. 

 
 
 
 
 
 
 

Why Satellite Office

 

Satellite Office is a premium outsourcing solutions provider, partnering with our clients to successfully establish, build and manage a dedicated team to suit their business requirements in the Philippines.

 

 
 
 
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Annual cost savings of $40K to $90K per person

 

employee
 
 

Premium outsourced talent that suit your requirement

team (4)
 
 

Flexible options from 1 staff to 100+, with flexible Work From Home and Work From Office options

work (1)
 
 

Industry leading Retail L&D Academy

improvement
 
 

Execution focused on delivering performance improvements

australia
 
 

Australian business built for retailers by retailers, with a proven track record in retail outsourcing

 

 

 
 
 
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Click here to consult with our outsourcing experts 

or call us now at 1 300 305 603. 

 
 
 
 
 
 

Voted NORA Awards 2021 Best BPO by Australian and NZ Retailers

 
 

Recognising the initiatives and efforts made to support the retail and eCommerce industry in 2020, the National Online Retail Association (NORA) Network awarded Satellite Office as the Best Business Process Outsourcing (BPO) provider in the recently concluded NORA Solution Partner Awards 2021.

 
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Discover the Satellite Office Difference

Satellite Office provides premium outsourcing solutions for retail businesses, assisting them to build their own dedicated outsourced teams in the Philippines. Using our 20+ years experience in the BPO industry, we build and manage tailored remote staff for each client we partner with.

 
 
 
 

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